How can we help?
Getting started
Your first steps on GrowthMentor
Average UsageBest practices for managing a GrowthMentor Team accountCan I use GrowthMentor for my team?City SquadsFree TrialI'm generally shy. Are online sessions for me?Is GrowthMentor for me?Mentee Code of ConductWhat do I get with GrowthMentor membership?What is GrowthMentor?What's the catch? Will GrowthMentor mentors just pitch me?Why 1:1 calls are the best
Finding mentors
Find the right mentor, fast
Can I book sessions with multiple mentors?Can I buy more free calls?Finding Responsive MentorsGetting help ASAPHow do I find a growth mentor that speaks my language?How do I message a mentor?How long does it usually take for a mentor to respond to a session request?How to write a session requestI am not sure what to put for the objective of my sessionLong term agreement with a MentorPosting a Help RequestScheduling a session with a mentorShould I book a 15, 30, or 60 minute session?The mentor has accepted the call, now what?Three ways to find a mentor on GrowthMentorTimes Available FilterWhat if I just have a quick question?What's the difference between free and paid mentors?
Sessions
Booking, joining, and getting the most from calls
Attendance PolicyCan sessions be extended beyond the originally scheduled time?Do I need a webcam?Do I need special equipment to do sessions on Growthmentor?How Does the Video Call Recording and AI Summary Tool Work?How do I cancel a session?How do I prepare for my first session?How do I reschedule a GrowthMentor session?How do the mentee and mentor connect?I want to send my personal calendar to schedule a sessionLeaving a review for a mentorSession NotesSession status is incorrectSession time!What are the stages of a GrowthMentor session?What do I do if I can't attend a session within 24 hours?What makes a good review?What to do when your call doesn't actually happen
Account
Manage your profile and settings
Billing
Plans, payments, and invoices
Adding VATCan I get an invoice for my payments?Can I get a refund?Creating a business accountDo you charge sessions by the minute?Gift a SessionHow do I cancel my GrowthMentor subscription?How do I upgrade my plan?How much does GrowthMentor cost?Unlimited Free CallsWhat happens when my subscription expires?What payment methods do you accept?When do I pay for a session?Why are accounts only for 1 person?Why is there a '3 active session limit' for free calls?
For mentors
Mentoring on GrowthMentor
Accepting, declining or rescheduling a session requestCan growth mentors sign an NDA?Can I be a mentor and a mentee?Can I change my rates?Do I have to accept session requests?Do I need to speak English to mentor on Growthmentor?Growth Mentor RankingsHow does GrowthMentor promote mentor profiles?How do I become a growth mentor?How do I fill in my mentor profile?How do I get my first reviews as a new mentor?How do #IRL events and City Squads work for mentors?How do I set my availability as a mentor?How do I show up in AI mentor matching?How do mentors get paid?How do session recordings, takeaways, and notes work for mentors?How much should I charge for my time?How to sync your calendarWhat are the benefits of becoming a growth mentor?What does a GrowthMentor mentor do during a call?What do I do if someone is trying to get me to book off platform?What do I need to do before a session?What is my Zoom ID?What is the Midas Trip and how do I qualify?Why are so many mentors free?Why do mentors have to get three reviews before they can charge for sessions?YouTube Introduction Videos
Community
Slack, events, and connecting with members
Support
Get help when you need it
Still have questions?
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